What Can I Do When Deposit/Withdrawal Is Suspended Due to Wallet Maintenance?
When a wallet is under maintenance, withdrawals and deposits will be temporarily suspended. There are two things you can do:
1. Select other networks for deposits or withdrawals if they are available.
Occasionally, Binance TH must undergo system maintenance that will impact the deposits and withdrawals for certain coins. When this occurs, you can still trade, but the deposit and withdrawal function will be temporarily offline.
If the network you want to use is in maintenance, you will see a message displayed on the screen notifying you that the system is undergoing maintenance. During a wallet maintenance, you’ll see the following suspension messages below for withdrawal/deposit on the App and Website.
If you’re using the Binance TH Website:
Deposit Crypto page
Withdrawal Cyrpto page
If you’re using the Binance TH App:
What are the reasons for wallet maintenance?
Software or hardware upgrades
Binance TH is highly committed to ensuring the security of its platform. In order to maintain a safe ecosystem for all users, the system undergoes scheduled maintenance to enhance wallet services. While wallet maintenance is in progress, users will be temporarily unable to deposit or withdraw any cryptocurrency until the maintenance has been successfully completed.
Hard fork
During a hard fork, it’s very important that Binance TH ensures that the cryptocurrency wallets on the platform are compatible and functioning correctly following the new rules of the blockchain network. To do this, Binance TH has to temporarily suspend the wallet of the corresponding cryptocurrency to perform testing and setup.
Congestion
Crypto wallet network congestion occurs when there’s a high volume of transactions on a particular blockchain network. This can lead to a backlog of unconfirmed transactions, which can cause delays in sending or receiving cryptocurrencies.
If network congestion occurs, Binance TH will temporarily suspend that particular blockchain network to process on-chain transactions efficiently. This also ensures that the gas fee is maintained at a healthy and competitive level.
Insufficient hot wallet balances
A hot wallet supports and facilitates all withdrawals on Binance TH. However, users can deposit a coin via one network and withdraw the same coin via another network on Binance TH, which could pose a challenge to the replenishment process. To address this challenge, managing wallet balances across different blockchain networks requires a combination of technological measures and human oversight to ensure adequate reserves remain available across multiple blockchain networks.
Meaning, maintaining sufficient wallet balances across multiple blockchain networks may require additional time, given the complexity of managing and monitoring the balances. Nonetheless, Binance TH places a high priority on maintaining transparency in wallet management procedures.